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Effective Date: July 2026
 
At Pillar Business Partners, we are committed to providing dependable, professional support to every client. Because our services are customized and time-based, the following refund policy applies.
 
Transaction Coordination & Continuity Services
 
Transaction coordination, continuity services, and all individual services are billed after the service has been performed or upon the successful closing of the transaction, as applicable.
Because payment is not collected until services are completed, refunds are generally not available.
 
If you have questions regarding an invoice, please contact us within seven (7) days of receiving your invoice so we can promptly review any concerns.
 
Priority Access Partnership
 
Monthly Partnership Fees are non-refundable.
The monthly partnership fee reserves service availability and dedicated capacity for your business, regardless of the number of transactions submitted during that month.
Unused reserved capacity does not roll over to future months and has no cash value.
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Cancellation of Services
 
Clients may discontinue services at any time.
However, any services that have already been performed, or transactions that have reached closing, remain subject to the agreed-upon service fees.
 
Partnership memberships may be canceled at any time before the next billing cycle. Cancellation will prevent future billing but does not entitle the client to a refund of the current month's partnership fee.
 
Billing Questions
 
If you believe an invoice contains an error, please notify Pillar Business Partners within seven (7) calendar days of receipt. We are committed to resolving billing questions promptly and professionally.